Return and Refund Policy

Thank you for shopping at Powerhub.lk . Your satisfaction is our priority, and we strive to ensure a seamless shopping experience. However, we understand that there may be instances when you need to return a product. Please review our Return and Refund Policy carefully to understand our procedures and your rights.

Returns

We accept returns within 3 days from the date of purchase. If more than 3 days have passed since your purchase, we regret that we cannot offer a refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition as when you received it.
• It must also be returned in the original packaging.

To initiate a return, please contact us at (94) 741004507 or email us at info@powerhub.lk. We will provide you with a Return Authorization Number (RAN) and detailed instructions on the return process.

Shipping for Returns

• If the return is due to a defect or an error on our part and the purchase is within 7 days, we will cover the return shipping costs.
• If the return is due to a change of mind, an incorrect order, or if the item is free from defects, the customer will be responsible for the shipping costs for both returning the item and receiving the replacement.

Refunds

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.

If approved, your refund will be processed based on the value of the returned item(s), and the amount will be credited to your bank account or credit card within a specified timeframe.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, please contact us at (94) 741004507 or email us at Info@powerhub.lk.

Warranty

All our products come with a warranty. However, the warranty will be void if:

• The product has been physically damaged while in use by the customer.
• The product has been damaged by water.

Replacements under warranty will be provided after an inspection of the product to confirm any issues.

Replacement Process

The replacement process may take 3 days to 4 weeks, depending on the product and the nature of the issue. We will make every effort to process your replacement promptly.

Government Regulations and Restrictions

Please note that government regulations and restrictions related to imports and exports may impact warranty claims and related services. All services will be provided in compliance with governing laws.

Contact Us

If you have any questions or need assistance regarding our Return and Refund Policy, please contact us at (94) 741004507 or email us at info@powerhub.lk.

Thank you for choosing Powerhub.lk . We appreciate your business and look forward to serving you again!